NORTH AMERICAN BUSINESS
  • HOME
  • SUSTAINABILITY
  • INVEST
  • MARKET
  • PARTNERSHIP
  • INNOVATION
  • PEOPLE
  • INSIGHTS
No Result
View All Result
NORTH AMERICAN BUSINESS
  • HOME
  • SUSTAINABILITY
  • INVEST
  • MARKET
  • PARTNERSHIP
  • INNOVATION
  • PEOPLE
  • INSIGHTS
No Result
View All Result
NORTH AMERICAN BUSINESS
No Result
View All Result
Home ALL Aero

Boeing Reaches $1 Billion E-Commerce Parts Milestone as Digital Advancements Speed Pandemic Recovery

by Ed Johnson
August 27, 2021
A A

– Boeing reaches $1 billion in online orders in record time for the company

– Boeing parts distribution offerings and digital advancements position customers for quicker pandemic recovery

DALLAS, Aug. 26, 2021 — Boeing [NYSE:BA] hit an e-commerce milestone in record time for the company, reaching $1 billion in online orders more than three months faster than ever before. The milestone was driven by e-commerce advancements and increased demand from commercial services customers, indicating the continued market recovery from the impact of COVID-19.

“We’re seeing innovation accelerated by necessity across our services business as the aerospace industry emerges from one of the toughest periods we’ve faced,” said Ted Colbert, president and chief executive officer, Boeing Global Services. “The aftermarket supply chain solutions Boeing provides, such as parts support, are an essential service for our customers as they emerge from the pandemic. The digital advancements that we’re driving enable us to be nimble in our response to the uneven recovery and simplify how Boeing supports our customers.” 

As of 2021, customers are now able to purchase from all product lines on the Boeing Distribution, Inc. (formerly Aviall) online parts page. Previously, there were portions of the aftermarket parts offerings that were only available via phone or email purchasing.

A concentrated effort by Boeing’s distribution and technology teams accelerated reaching the milestone by enabling more customers to use e-commerce online purchasing, increasing the digital customer self-serve ordering from 75% in 2020 to 85% so far in 2021. The digital shift, including new features such as improved navigation and ‘live chat’ functionality, is focused on simplifying customer transactions and solving for issues that typically cause challenges when buying online.

“Reaching this milestone represents our distribution and technology teams’ commitment to finding new and better ways to serve our customers, as well as our customers’ taking advantage of this service to easily access spare parts support they can rely on,” said Giovanni Spitale, vice president of Commercial Parts, Boeing Global Services. “We are on a continuous improvement journey for our customers and digital enhancements enable us to set the standard for excellence in supporting of their aftermarket parts needs.”

Aftermarket customers can access more than 16 million parts with Boeing, as well as 24/7 technical expertise and support on spare parts issues.

Tags: < Market
ShareTweetShareSend

Related Industries

Aero

American Airlines partners with Safran to reduce its environmental footprint with lighter, more efficient brakes

December 14, 2022
Aero

Airbus invests in climate solutions company, Carbon Engineering Ltd. to support world’s largest direct air carbon capture R&D facility

November 18, 2022
Aero

Honeywell Proudly Supports Nasa’s Artemis I Launch And Orion Spacecraft With Key Technologies To Bring Humans To The Moon And Mars

November 17, 2022
Aero

Honeywell Revolutionizes Ethanol-To-Jet Fuel Technology to Meet Rising Demand for Sustainable Aviation Fuel

October 11, 2022
Aero

Adacel Commemorates 20 Years of Collaboration with the United States Air Force

August 20, 2022
Aero

Acquisition of Aftermarket Aircraft Spare Part Supplier Werner Aero

August 5, 2022

KKR Appoints Tim Lawler as Executive Advisor

January 18, 2023

...

AkzoNobel using 100% renewable electricity in North America

January 26, 2023

...

Kohler Co. Appoints Laura Kohler as Company’s First Chief Sustainability and DEI Officer

January 20, 2023

...

Mark Parker To Be Named Chairman Of The Walt Disney Company

January 12, 2023

...

Hyundai Motor North America Promotes Michael Stewart to Public Relations and Communications Director

January 14, 2023

...

Ford’s John Savona to Retire in March, Closing 33-Year Career; Bryce Currie Will Lead Americas Manufacturing, Labor Affairs

January 12, 2023

...

Cargill Wins 2023 BIG Innovation Award

January 12, 2023

...

Dow named one of America’s most JUST Companies for the fourth year by JUST Capital

Dow named one of America’s most JUST Companies for the fourth year by JUST Capital

January 11, 2023

...

Cargill Announces CFO Transition

January 10, 2023

...

NORTH AMERICAN BUSINESS (www.na-biz.com) is a leading source of business and corporate news, information, industry trends, market updates and insights across a broad spectrum of industries in North America and worldwide.

INDUSTRIES

  • Aero
  • Agriculture
  • ALL
  • Automotive
  • Business Service
  • Chemical
  • Construction
  • Construction Materials
  • Consumer
  • Education
  • Energy
  • Entertainment
  • Environmental
  • F&B
  • Financial
  • Healthcare
  • Hospitality
  • Industrial
  • IT
  • IT Hardware
  • Logistic
  • Metal & Mining
  • Packaging & Paper
  • Rail
  • Real Estate
  • Telecom

CONTACT US

EDITORIAL:     editor#na-biz.com

PARTNERSHIP:     biz#na-biz.com

HUMAN RESOURCE:     hr#na-biz.com

* (replace # with @)

  • Official Site

Copyright © NA-BIZ.COM All rights reserved.

No Result
View All Result
  • HOME
  • SUSTAINABILITY
  • INVEST
  • MARKET
  • PARTNERSHIP
  • INNOVATION
  • PEOPLE
  • INSIGHTS

Copyright © NA-BIZ.COM All rights reserved.