Frontline workers represent the face of organizations and make up the lion’s share of the workforce. Gartner estimates that there are 2.7 billion frontline workers — more than twice the number of desk-based workers.i The current macroeconomic climate highlighted by labor and supply chain shortages has put a lot of pressure on these workers to carry more work as organizations drive efficiency across business operations.
The recent Work Trend Index shows that there is an opportunity for digital tools to help ease the burden on these essential workers. Over 60% of frontline workers struggle with having to do repetitive or menial tasks that take time away from more meaningful work and not having enough of the necessary resources to get their work done efficiently.ii In addition, 1 in 2 frontline workers cite being burned out in their jobs, and 45% note they are likely to consider changing employers in the next year.ii Investment in technology that enables frontline workers to thrive is a huge opportunity for business leaders – one that will drive positive outcomes for employees, customers, and the bottom line if solved correctly.
Today, over 60% of the Fortune 500 use Microsoft 365 to empower frontline workers. Microsoft is committed to investing in innovative solutions to help frontline workers thrive. With AI transforming productivity across most segments of the workforce, our survey found that 65% of frontline workers are optimistic that AI will help them in their jobs.ii.
We are excited to introduce new tools and integrations including bringing the power of next-generation AI to the frontline across three key areas:
- Intelligent operations
- Effortless communication
- Trusted experiences
These innovations will improve efficiency, enhance customer experiences, and enable faster decision making.